Privacy Policy

  1. Introduction (“our Site”) and the services available through it are operated by SNG Security Ltd (referred to as “we”, “us” and “our”). We are a company registered in England under company number 10811195 and have our registered office at 30 Charlotte Street, Manchester M14EX, United Kingdom.

We are a provider of web privacy and anonymity tools and therefore we are deeply committed to protecting and respecting your privacy. This Privacy Policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us,will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we, as data controller of your personal data that you provide to us, will treat it.

Section 3 below explains how we use cookies to operate our site.

If you have any questions regarding these terms, you can contact us by email Our privacy policy (referred to from now on as the “Privacy Policy”) applies when you use our Site. Please read the Privacy Policy carefully before you start to use our Site. By using our Site, you indicate that you accept the Privacy Policy and that you agree to abide by it. If you do not agree to our Privacy Policy, please refrain from using our Site.


  1. Information we may collect from you, why we need it and how we use it

We may collect and process the following data about you:

On registration:

  • What data we collect: When you register we will collect your username, email address, and password (encrypted), and your corresponding SecurityNet activation license number.
  • Why we need this data: We will need your username and password in order to provide you with access to the web based control panel and to our downloadable SecurityNet software. We will need your email address in case you forget your password or wish to receive email newsletters. If you do not use any of our services, we shall store this data for up to two years.. If you continue to use one of our services, we will store your registration data for as long as you are using one of our services or have an active account, and for up to two years after that. We may keep your registration data for an extended period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
  • How we use this data: we use this data to provide our services to you, prevention of fraud and abuse. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking the “unsubscribe” in the relevant email.

When you contact us:

If you contact us through our website for any reason we will generally store these communications for up to 6 months, unless we are required, for legal reasons or under exceptional circumstances, to retain this information for an extended period. Where you contact our staff members outside of our helpdesk (e.g. using their individual corporate email addresses), we may store your communication for as long as necessary to provide you services or to comply with our legal obligations, resolve disputes, and enforce our agreements.


  • If you opt to pay for use of our services, we will use a third party payment processor to take payment from you. These third parties are properly regulated and authorised to handle your payment information and are prohibited from using your personal information for promotional purposes or for any other purposes other than providing these services to us.
  • What data we collect: We collect payment information, which will vary depending on the payment method chosen by you, but may include your name, address and credit card information. We never handle or store complete credit card numbers, as this is done on our behalf by our payment processors.
  • Why we need this data: We store this information as we require a record of your payment for accounting purposes and to manage your account. We may also use your payment information to detect and prevent fraud. If you continue to use one of our services, we will store your payment data for as long as you are using one of our services or have an active account, and for up to two years after that. We may keep your payment data for an extended period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We are not responsible for any third party payment provider handling your transaction and you should refer to the third party payment provider’s Privacy Policy to see how they use your data.

SecurityNet service:

  • What data we collect: We will hold your IP address when you connect and disconnect to our SecurityNet service together with the corresponding IP address of your individual SecurityNet contact used by you only for a maximum of 60 seconds while connections between you and your contact are being negotiated. We do not store details of, or monitor, the IP addresses you connect to when using our SecurityNet service.
  • A daily Activity Log is stored on YOUR computer which records connection times and file transfers between you and your correspondent. This log is for your own records and for debugging purposes in the event of a technical issue. It is your responsibility to keep or delete this data according to your own requirements. It is never stored on our servers.

We will not share any of your data with anyone except in the circumstances referred to in section 5 (Disclosure of Your Information).


  1. Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Technologies such as: cookies, beacons, tags and scripts are used by SNG Security Ltd and our marketing partners, affiliates, or analytics or service providers [e.g. payment processor, etc]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. By accepting this Privacy Policy, you agree that we may place cookies or tracking technologies on your computer. For more information about cookies, please visit

We use the following cookies:

  • Google Analytics cookies: __utma, __utmb, __utmc, __utmz. These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics. For more information please visit:
  • Login cookies: PHPSESSID, CAKEPHP. We use these cookies so you remain logged in when you are using your account.
  • Landind Page cookies: SN_Name, SN_Email.  e use these to pass your name and emaill address from our advertising pages back to SecurityNet when you download the Free Trial.  These are automatically deleted after use.
  1. Where we store your personal data

All information you provide to us is stored on our secure servers. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

When you enter sensitive information (such as credit card numbers) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


  1. Disclosure of your information

We do not share or sell your personal information to third parties.

If SNG Security Ltd is, or substantially all of its assets are, acquired by a third party, in which case personal data held by it about its users will be one of the transferred assets, but will remain covered by this Privacy Policy; or

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service and other agreements; or to protect the rights, property, or our safety, our users, or others.

If we receive a report from any person or organisation (including law enforcement) that leads us to suspect that your account has been used in connection with any wrong-doing, we may at our discretion suspend your account, but we will not disclose any personal information that may identify you unless we are legally compelled to do so.


  1. Access to information

The UK Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of 10GBP to meet our costs in providing you with details of the information we hold about you. To make an access request please email

You may also correct, update, or delete your personal information by making the change on your account page or by emailing us at We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


  1. Blog

Our Web site may offer publicly accessible blogs or community forums that may require you to register to post a comment. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.


  1. Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


  1. Changes to This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Updated: June 2017


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